Refund Policy

Beta Beta. Last updated 27 October 2026

If Player 1 Pass is not for you, you can have your money back within 14 days of buying. No reason needed.

Who sells the Pass

Eracade is operated by Atarus Offensive Security LLC. Payments are processed by Paddle.com, our Merchant of Record. Paddle is the seller of record for your purchase, so refunds are paid by Paddle to your original payment method. Paddle's buyer terms also apply.

14-day refund

• Monthly and yearly plans: ask within 14 days of your first payment and you get a full refund.
• Founder lifetime: ask within 14 days of purchase and you get a full refund.
• Renewals: if a renewal charges you and you did not mean to keep the plan, ask within 14 days of that charge and we will refund it. Cancelling before the renewal date avoids the charge altogether.

After 14 days we may still refund at our discretion, for example for a long outage or a double charge. Ask and we will look at it fairly.

How to ask

Request a refund through Paddle at paddle.net (use the email address from your receipt), or write to billing@eracade.com and we will pass it on. Refunds usually reach your account within 5 to 10 business days, depending on your bank.

Cancelling

You can cancel at any time using the link in your Paddle receipt, or from your Eracade account once the Pass is live. Cancelling stops future charges; you keep your perks until the end of the period you paid for. Cancelling does not by itself refund the current period; ask for a refund if you are within the 14 days.

EU and UK customers

If you live in the EU or UK you normally have a 14-day right to withdraw from an online purchase. For digital content that starts immediately, that right can end once access begins if you agreed to immediate access and acknowledged this at checkout. Whatever the legal position, we offer the 14-day refund above to every customer, and your statutory consumer rights are never reduced by this policy.

Chargebacks

Please contact us before disputing a charge with your bank. It is faster, and a refund inside the window is simple.

Contact

Billing questions: billing@eracade.com. See also the Terms of Use, Privacy Policy and the Player 1 Pass page.